Website Refund & Exchange Process

We hope that you are overjoyed with your new ORIGANI products. If for any reason you are not entirely happy with your purchase, you can return your product.

must be returned within 7 days of purchase

Exchange or Store Credit
must be exchanged within 30 days of purchase

To return or exchange your ORIGANI product please provide the following:


For purchases made at an ORIGANI store boutique or another retail outlet, please contact the retailer directly for their return and exchange policy.


For items purchased at the ORIGANI website, please provide the following:

  1. contact Customer Service at;
  2. provide original proof of purchase;
  3. ensure the product is in original, undamaged, unopened packaging and resalable condition;
  4. any promotional gifts included with the purchased product, in undamaged and unopened packaging;
  5. ensure that your product is returned within 7 days of contacting Customer Service;

Please note: We do not refund or exchange if you change your mind on sale items.


Please feel free to contact our Friendly Customer Service Team on 03 9021 6181 or email us at

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